Last updated: July 21, 2026
Donations made through BongaDonate are generally non-refundable. However, we recognize that exceptional circumstances may arise, and we have established this policy to address them fairly.
Refunds may be issued in the following cases: (a) fraudulent campaign activity is confirmed; (b) a donation was processed in error (duplicate or incorrect amount); (c) the campaign was suspended or removed for policy violations; (d) as required by applicable law.
To request a refund, contact us at support@bongadonate.org within 14 days of the donation. Include your transaction reference number and reason for the request. We will review and respond within 7 business days.
If you file a chargeback with your bank or payment provider, the disputed funds will be locked pending resolution. BongaDonate will investigate and provide transaction evidence to the payment processor. Fraudulent chargeback filings may result in account suspension.
If you have a dispute regarding a donation or campaign, please first contact the campaign organizer or BongaDonate support. Unresolved disputes may be escalated to mediation. For disputes involving verified NGOs, BongaDonate will facilitate communication between parties.
NGOs may dispute withdrawal delays or discrepancies by contacting support. All withdrawals are subject to verification and compliance checks. Resolution timelines depend on the nature and complexity of the dispute.